If you've forgotten your Google Account password, you can try to recover it through the Google website. On your phone or computer web browser, go to www.google.com/accounts/recovery. Follow the instructions on the screen to reset your password. Was this information helpful?

If you find this error message, you have to use a different number. To protect you from abuse, we limit the number of accounts each phone number can create. You can use a family member or friend's phone number instead. It may also help if you attempt to use a number from a different phone carrier.

If you can't sign into your Google Account with your normal 2-Step Verification, you can use a backup code for the second step. Create backup codes to use in case you lose your phone, change your phone number, or otherwise can't get codes by text, call, or Google Authenticator.

To sign in to your Google Account (or any Google product): Go to the sign in page of the product (for Google Accounts it is myaccount.google.com). Enter your Gmail username (everything that appears before '@gmail.com'). Enter your password.